Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. 4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% of contact center traffic. Still, forward-thinking companies such as Schuh and Amazon have already deployed video as part of their customer service strategy. Video Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

MAY 22, 2022

Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. What are the logistical needs and challenges your call center agents will face?

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your call center experience gets more interesting when you know your customer well.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52