Outsource Consultants

NOVEMBER 29, 2021

It’s important for call center leaders to proactively solve for the emerging challenges that exist (and will persist) in the future. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Call center agents serve as your first line brand ambassadors. Brand Connectivity.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

AUGUST 3, 2020

Educate — Knowledge is power, and equipping your agents with Knowledge Base and CRM technology gives them better intelligence to pinpoint customer challenges, with prior call history, previous transactions, and other useful information available on-demand. . Automate — Have you tested your own call center experience lately?

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Managing a contact center has a unique set of challenges. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

MAY 22, 2022

Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. What are the logistical needs and challenges your call center agents will face?

call center workforce 52

call center workforce Call Center Management Gamification 52