Outsource Consultants

AUGUST 3, 2020

Here are some key themes to consider to lower your average handle time (AHT): Coach — Reducing AHT can be as simple as executing a playbook. Automate — Have you tested your own call center experience lately? Curious whether your call center is ready to take off again and serve your customers?

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

MAY 22, 2022

Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. What are the logistical needs and challenges your call center agents will face?

call center workforce 52

call center workforce Call Center Management Gamification 52