Call center experience Consulting Employee engagement Gamification 
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Managing a contact center has a unique set of challenges. Why Gamification Matters.
NobelBiz
MAY 22, 2022
Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. What are the logistical needs and challenges your call center agents will face?
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