Fonolo

JUNE 30, 2020

Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Consider taking inventory of your call center’s tools and gather feedback from your agents on what is working and what isn’t. If they’re uncomfortable going off script, they probably won’t last long.

Call Center 136

Call Center Contact Center Construction Scripts 136

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Share responsibility and construct a common goal.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. Encourage agents to cheer up callers with more flexible scripting. Take advantage of this phenomenon by constructing your scripts to promote positive responses.” ” – F.

Best practices 226

Best practices Call Center Contact Center Scripts 226