Call center experience, Coaching, Gamification and outsourcing

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

AUGUST 3, 2020

Here are some key themes to consider to lower your average handle time (AHT): Coach — Reducing AHT can be as simple as executing a playbook. Automate — Have you tested your own call center experience lately? Leverage Outsourcing to Maximize Your Travel Industry ROI.

Interactive Voice Response

Interactive Voice Response Average Handle Time outsourcing Call Center

Call Center Workforce Management

NobelBiz

MAY 22, 2022

She has managed multiple call centers in the US. Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience.

call center workforce

call center workforce Call Center Management Gamification

Customer Contact Central

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Call Center Workforce Management

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