CSM Magazine
MAY 6, 2019
Improving customer service is a journey, not a destination, and you should always be working on new, innovative ways to make the customer service experience better for your buyers. One of the best ways to do that is to improve your inbound customer service experience. That is your call center experience.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. In addition to answering their calls via the desktop, contact center executives can also use other functionalities including hold, transfer calls, etc.
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