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Working in a Call Center: The Definitive Guide

aircall

Leads the initial call center training program, and any additional courses. Telemarketer. Specialises in outbound calls. Naturally, call center team members must be able to operate as a cohesive unit. The common job interview questions about experience and personality will apply.

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Call Center Workforce Management

NobelBiz

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. This definitely speaks to attributes-based hiring. She started as a rep.