Call center experience, call center software, Data and Gamification

A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. That can lead to data overload and the really important metrics can get lost in the shuffle.

Interactive Voice Response

Interactive Voice Response Call Center Gamification Schedule adherence

6 Expert-Approved Tips on How to Build Your Agent Dream Team

JustCall

MARCH 9, 2023

If you think call center training is a thing of the past, the data will make you think again. This is why call center sales training programming from your agents within your call center is no longer optional. Make the agents practice how to transfer calls between teams and departments.

Call Center

Call Center call center software Construction Best practices

Customer Contact Central

A Beginner’s Guide On An Effective Inbound Call Strategy

6 Expert-Approved Tips on How to Build Your Agent Dream Team

Webinars

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