Expivia

APRIL 1, 2021

Hiring the Best Call Center Associates. Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center. You Must Understand your Culture!

call center association 52

call center association Call Center Education outsourcing 52

Expivia

MAY 9, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers.

Call Center 98

Call Center Education call center association Analytics 98

Expivia

MAY 13, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers.

Call Center 52

Call Center Education call center association Analytics 52

TeleDirect

APRIL 19, 2019

Inbound call center solutions. Outbound contact center assistance. You might be surprised to learn that many of our valued customers initially contact TeleDirect with only a vague idea of each type of client communication. Need it now,” on-demand call center support. Tipping Point: The 50% Rule.

Business Process Outsourcing 84

Business Process Outsourcing Call Center call center association Enterprise 84

Global Response

MARCH 1, 2022

When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Example #1: Call center KPIs for a retail business.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62