Expivia

FEBRUARY 1, 2021

This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them?

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call center association Call Center Coaching Morale 52

Global Response

MARCH 1, 2022

First call resolution is a measure of customer effort and issue resolution that impacts the CSAT score—customers who have their issues resolved quickly and efficiently are more satisfied with their experience. Example #3: Call center KPIs for automotive businesses. Beyond the basics: advanced call center KPIs.

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Global Response

FEBRUARY 13, 2022

When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention. Functions of a call center. Call centers can provide a variety of services and fulfill a variety of functions on your team.

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