Why use call monitoring in your call center

Quality Contact Solutions

Calibrate Call Monitoring Results with Call Center Key Performance Indicators. Are you getting the completes/sales you expected? If you’re looking for a team that has the ability to meet KPIs and provide high quality service in a call center environment, give us a call at 1-866-963-2889 and press 1 for sales. Articles Call Center Monitoring Consulting and Outsourced Telemarketing QA Quality Assurance Best Practices Quality Assurance Outsourcing Telemarketing Services

Is Outbound Telesales Making a Comeback?

Robert Davis

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

Is outbound telesales making a comeback?

Robert C. Davis and Associates

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

101 Call Monitoring Parameters for Quality and Coaching

Voxjar

Good parameters are measurable and clearly defined (something you can test through calibration sessions with management, supervisors, and reps – post on this coming soon). Comply with FTC telemarketing requirements. Sales. You can’t improve what you don’t measure. That’s why choosing the right call monitoring parameters to track call quality and measure rep performance needs to be a top priority.