New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face
Customer Service Life
NOVEMBER 15, 2020
Calibrate with contact center leadership, making adjustments to the process until you feel that it’s helping you achieve the mission. Overstaffing a contact center is not a trend I see taking hold any time soon. Are we considering live customer service channels due to poor quality or service levels on our current channels?
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