CSM Magazine

JANUARY 29, 2024

Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions. Furnish agents with informational scripts. They should expect—and be willing—to take part in regular calibration sessions to review any calls that failed. Collect and share past questions.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

Up Your Service

JUNE 16, 2015

What’s happening in the industry? Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. A means of calibrating and measuring how good – or bad – is the service you provide. What’s needed to succeed?

Telecommunications 88

Telecommunications Calibration Government Scripts 88

AWS Machine Learning

MAY 23, 2023

Central to this paradigm is a pipeline-centric viewpoint for developing and operating industrial-strength ML systems. Such pipelines support structured and systematic processes for building, calibrating, assessing, and implementing ML models, and the models themselves generate predictions and inferences.

Engineering 75

Engineering Government Calibration Scripts 75