Playvox

FEBRUARY 20, 2024

We would not have been able to make the progress we have without Playvox WFM,” summarized Anokhee Mepani, Director of Global Operations / Technical Services, at MongoDB. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

Management 88

Management Gamification Calibration Quality management 88

NobelBiz

FEBRUARY 27, 2024

By ensuring that the right number of agents, with the appropriate skill sets, are available at the right times, call centers can significantly improve their service levels and customer satisfaction. IVR systems are integral in streamlining operations and improving customer satisfaction through efficient self-service options​​.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Outsource Consultants

MARCH 14, 2018

A few of the common services our team provides is: Designing/Redesigning of all Quality Assurance score cards. Building of ongoing calibration procedures. Design of gamification rewards to incentive operations team. We help set up and enhance their customer experience and ensure service level excellence.

Consulting 52

Consulting Consulting Call Center Calibration 52