NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. WFO encompasses a range of practices, from forecasting and scheduling to performance management and agent training.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Playvox

FEBRUARY 20, 2024

Let’s talk about solutions and best practices you can leverage to set your remote teams up for success. We would not have been able to make the progress we have without Playvox WFM,” summarized Anokhee Mepani, Director of Global Operations / Technical Services, at MongoDB.

Management 88

Management Gamification Calibration Quality management 88

Outsource Consultants

MARCH 14, 2018

A few of the common services our team provides is: Designing/Redesigning of all Quality Assurance score cards. Building of ongoing calibration procedures. Design of gamification rewards to incentive operations team. We help set up and enhance their customer experience and ensure service level excellence.

Consulting 52

Consulting Consulting Call Center Calibration 52