Calibration First call resolution Interactive Voice Response outsourcing 
NobelBiz
APRIL 18, 2023
The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances. It is much more critical in determining the economic model of a partnership when outsourcing call center activities. Everything you need to know.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
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