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Real estate

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Agents can also send feedback directly to script authors to further improve processes.

Contact Center

Contact Center Call Center Average Handle Time Real estate

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

delighted

MARCH 24, 2020

Make feedback collection a part of your post-fulfillment outreach. Put processes in place for timely and appropriate follow-up on any current or future feedback. Also share any historic, relevant feedback to the rest of the team, so the company can collaborate on reducing customer friction more effectively via the root cause.

Customer retention

Customer retention Customer Experience Real estate Feedback

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

How to improve the customer experience for better customer retention in times of uncertainty — Part 1

Webinars

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