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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. The number one way to increase efficiency in a call center is by…”.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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How to improve the customer experience for better customer retention in times of uncertainty — Part 1

delighted

MARCH 24, 2020

The right customer experience platform can calibrate plans to your needs, and help with analysis and reporting. A real estate fintech company discovered their customers were experiencing a disconnect when being handed off between the selling agent and the closing agent through Delighted feedback.

Customer retention 42
Customer retention Customer Experience Real estate Feedback 42
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