Calibration Customer centricity Technology Transportation 
The Petrova Experience
APRIL 4, 2023
Find a way to include AI in your customer experience. But, as with all technology tools (and make no mistake, AI is exactly that, a technology tool), do not add AI to your stack just to add it. Fold tools like OpenAI into your customer experience strategy in a way that reaffirms your commitment to customer centricity.
The Petrova Experience
FEBRUARY 20, 2024
A capability that needs to be developed in customer-centric use cases. Use AI to create a new product , end-user experience, and customer outcomes. Match those challenges with the capabilities of AI to determine what problems this new technology can solve. But the technology cannot do that on its own.
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