Calibration Customer Care Definition Service level 
Connecting the Dots
SEPTEMBER 7, 2020
If the customer took a survey, how would they rate the call? – This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem. Motivation and loyalty differ from employee satisfaction just as customer loyalty differs from customer satisfaction.
Connecting the Dots
SEPTEMBER 9, 2019
If the customer took a survey, how would they rate the call? – This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem. Motivation and loyalty differ from employee satisfaction just as customer loyalty differs from customer satisfaction.
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