NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

APRIL 18, 2023

. – Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contact center software solution as it connects incoming calls to specific agents skilled in specific skill sets.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

SEPTEMBER 20, 2023

Quality Assurance, or QA, started in the contact center as a very compliance-driven process. Companies began by creating checklists to ensure agents were meeting all requirements on calls. But to be fair, this has evolved tremendously over the years. QA was very black and white at this time with no room for gray.

Quality management 52

Quality management Coaching Contact Center Calibration 52