NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

APRIL 18, 2023

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. IVR is a powerful tool that can organize and streamline the entire workflow of your contact center while offering a positive experience to your inbound clients and outbound prospects.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

SEPTEMBER 20, 2023

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. QM also includes more than just scoring interactions and is made up of a variety of processes that are aimed to help improve and engage the agents.

Quality management 52

Quality management Coaching Contact Center Calibration 52