CX Accelerator

DECEMBER 31, 2018

Other Actions: Coach your leaders to use the leadership behaviors you'd like to see, taking care to model how you want them to coach their direct reports.Ask your leaders to emulate the service vision when working with employees. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Etech GS

APRIL 1, 2019

To help your employees buy into the idea of quality monitoring, make the exercise collaborative and inclusive. If you know there is a bad interaction, do not choose to play it in a calibration session that is attended by a large group. The ideal coaching session takes no more than 15 minutes. Invest in coaching the agents.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

Taylor Reach Group

JANUARY 11, 2018

We all know intuitively that there is a relationship between hiring, training, coaching and systems and the resultant quality, however defined. This is not a straightforward exercise. Internally the quality assessors can calibrate between themselves. But calibrating with the client is much more challenging.

Contact Center 60

Contact Center outsourcing Calibration Abandon rate 60

JustCall

APRIL 5, 2023

If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful. With JustCall, you can exercise granular control over what you want and go with your choice. so that you only have to pay for what you use.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52