CCNG

MARCH 6, 2024

Generative AI improves customer interactions by powering conversational agents, chatbots, and AI-assisted tools, and anticipating customer needs. Analytical AI is the fuel that drives the AI engine for contact centers. These two types of AI go hand in hand. How does Generative AI enhance customer interactions in contact centers?

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Contact Center Calibration Analytics Interactive Voice Response 195

CSM Magazine

JANUARY 21, 2021

Part of this can be automated, where a chatbot is used upfront to check the knowledge base for an answer to a FAQ. From a technology point of view, the customer conversations are already in a hybrid mode where most of the time, a chatbot, often powered by AI, is handling a growing proportion of the customer journey.

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Calibration CRM Chatbots Feedback 52

SmartKarrot

NOVEMBER 23, 2021

In short, AI is the best decision engine of the intelligent automation platform. The most prominent example of this is chatbots. These chatbots are available to help even outside business hours. Drug production requires extremely precise calibration of equipment and measurement of the product. Like what you are reading?

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Calibration Automotive Big data Chatbots 10