Calibration Chatbots Engineering Sales 
CCNG
MARCH 6, 2024
Generative AI improves customer interactions by powering conversational agents, chatbots, and AI-assisted tools, and anticipating customer needs. Analytical AI can take large amounts of data and identify trends, patterns, sales opportunities, and cycles in seconds versus days without any bias.
CSM Magazine
JANUARY 21, 2021
Integrating messaging with sales and service cloud. Part of this can be automated, where a chatbot is used upfront to check the knowledge base for an answer to a FAQ. This can be enabled by using a predictive engine that runs in the background and monitors the questions that a particular customer is asking, and analyzes the intent.
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