Calibration Chatbots Contact Center Engineering 
CCNG
MARCH 6, 2024
Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? A lot of customers who have spent a lifetime in the contact center and survived a world of acronyms like AHT, CSAT, and PICINC are feeling alienated in their own world. You are not alone.
CSM Magazine
JANUARY 21, 2021
With the integration, employees can share a single knowledge base on Salesforce and trigger communication actions to answer the same question, in the same way, every time they are contacted via messaging applications, email, or phone. An added benefit of integrating messaging channels with Salesforce is deeper personalization.
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