Remove Calibration Remove Chatbots Remove Engineering Remove Self service
article thumbnail

Cutting Through the Buzzwords of AI in the Contact Center

CCNG

Generative AI improves customer interactions by powering conversational agents, chatbots, and AI-assisted tools, and anticipating customer needs. Analytical AI is the fuel that drives the AI engine for contact centers. How does AI transform self-service in contact centers? These two types of AI go hand in hand.