Business Process Outsourcing Interactive Voice Response Multichannel virtual call center 
JustCall
MARCH 9, 2023
However, that doesn’t mean that inbound call centers lack in terms of technological implements. By using this solution, the customer representatives of a business can help with business strategies while the automation tool looks after calls. What is BPO in call centers? What is call center automation?
OctopusTech
SEPTEMBER 9, 2023
Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.
Expert insights. Personalized for you.
52 
Let's personalize your content