Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.

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Global Response

DECEMBER 21, 2023

Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. 5) Evaluate scalability and flexibility. As your company grows, your needs may change quickly.

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outsourcing Technical Support Service level Abandon rate 62

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Global Response

DECEMBER 21, 2023

Benefits of Help Desk Outsourcing Help Desk outsourcing helps more than just your customers. The benefits of outsourcing customer service are well-documented, but what about your technical support? Isn’t it better to keep technical support in-house with team members who know your product?

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Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

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