DMG Consulting

MAY 15, 2018

Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

NICE inContact

OCTOBER 25, 2019

Even as Bridgevine , a premier provider of technology and marketing solutions, continued to partner with a growing portfolio of trusted brands. The Florida-based company knew it needed to a make change and decided to move to the modern, unified CXone cloud contact center CX platform.

contact center solutions 48

contact center solutions Contact Center Business Process Outsourcing Contact center software 48

Serenova

APRIL 7, 2020

A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. Our roots are in the contact center.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Spearline

JUNE 2, 2022

Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Serenova

JANUARY 7, 2020

So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. Moving to the Cloud Is Smart, But Not Easy. Serenova’s roots are in the contact center.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

NobelBiz

MARCH 12, 2024

They provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 virtual environment.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Fonolo

FEBRUARY 13, 2019

Consider how it can help improve current customer service capabilities and provide more options for quickly rightsizing operations to adjust to business demand.”. The pros and cons of Business Process Outsourcing is always a hot topic. The move to cloud is certainly one of the big trends in customer service.

Contact Center 57

Contact Center Call Center APIs Technology 57