aircall

DECEMBER 23, 2016

As mentioned above, the weak points of your customer service strategy are sources of learning. Building your customer service strategy can be a virtuous loop or a vicious circle. Have you tried Aircall’s VoIP cloud-based phone system? The last link in the chain is that of performance monitoring. Try Aircall for Free!

Customer Service 87

Customer Service Wait times Brand ambassadors Customer retention 87

aircall

NOVEMBER 3, 2016

In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. In order to keep up with more demanding customers and stiffening competition, your customer support strategy must span over several channels. This is no easy feat, especially at first. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

In the face of growing customer expectations, businesses face the imperative of adopting an omnichannel customer support strategy. In order to keep up with more demanding customers and stiffening competition, your customer support strategy must span over several channels. This is no easy feat, especially at first. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

aircall

NOVEMBER 17, 2016

Arranging a successful omnichannel strategy is tricky. Live chat, email, VoIP business phone , there are specialists for every channel. It’s a buyer’s market for businesses seeking to set up an effective omnichannel strategy. Customers demand consistently qualified support over multiple channels. A game of catch-up.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54