CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Turn Contact Centre Representatives Into Brand Ambassadors.

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Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

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Brand ambassadors Gamification Entertainment Education 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals.

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Call Center Average Handle Time Gamification Brand ambassadors 48

JivoChat

JULY 20, 2021

You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers. Use In-Moment Surveys. Real-time surveys make it hard for customers to ignore your questions like they might with emails. In-moment surveys show users that their input is critical, which makes them feel valued.

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Customer retention Gamification Education Self service 52