The value of happier call center agents

TRUSTID

Putting your customers in the hot seat to answer security questions creates anxiety and frustration that directly impacts how they feel about your brand. But if they’re asked to interrogate every call, it’s eventually going to impact their morale and level of service. Finally, happy agents make better brand ambassadors that deliver better customer service.

Let’s Ignite a Customer Service Celebration!

Team Support

There are no better brand ambassadors than those on your customer support team. Take advantage of this week to boost the morale of your help desk and customer service staff. As many companies are aware, in 1992 the U.S.

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Brand Marketing: The Importance of the Millennial Influencer

Joe Rawlinson

Millennials, while many of their habits and routines may annoy the older generations, are vital to brand marketing. Imagine gathering those characteristics of this group of people and focusing their energy on a specific company brand. This generation can also be easily targeted as new and potential customers with creative brand marketing. This includes the company’s moral code and values. They can be utilized when creating a brand marketing plan.

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

This is especially true for those of us involved in the cacophony of contact centers; we are essentially the appointed, trusted ‘brand listeners’ who hear many, many voices on a given day, including those of both customers and colleagues. You may have senior executives driving marketing and branding strategies, but in many instances, AGENTS ARE YOUR BRAND. My top advice for contact centers is to invest in the morale of the support team.

Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Educate your employees on exactly what your company stands for and how it differentiates from similar brands, products, or institutions. Don’t make the corporate brand and the personal brand compete. Designate engaged and dedicated employees as “Brand Ambassadors” to head the charge and collect frequent feedback.

Your Ultimate Guide to Employee Engagement Surveys

ProProfs Chat

It sends out a positive message that you value your employees, thereby boosting their morale. Going ahead, happy customers turn into the brand ambassadors of your company. When an employee is guided by empathetic minds, it boosts their morale.

Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

OmniServ’s other airport responsibilities include Portering, Bussing and Coaching solutions, Security, Airline Check-In and Baggage Handling, Aircraft Services, Cleaning and, through our travel retail division, Blackjack Promotions, Brand Ambassadors and Retail Hosts. Research also clearly supports the argument that the morale and engagement of employees directly impact customer satisfaction.

8 Qualities of Effective Contact Center Agents

NICE inContact

What if the only human interaction your customers have with your brand is through an agent working at your contact center? Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. Sure, life happens sometimes, but agents who are habitually unreliable not only impact performance but they also negatively impact the morale of their more reliable teammates.

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

Many of our clients manage this by creating a "Brand Ambassador" program, which recognizes employees who deliver the best customer experiences. At PeopleMetrics, our Brand Ambassador Awards are reserved for frontline employees who generate the most recognition alerts. When you focus on more than just recover alerts, it improves morale. It is possible for a company to really change their culture with a well designed VoC program.

What One Change Would Most Improve Customer Support in 2018?

aircall

Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. Account executives can act as brand ambassadors as well as points-of-contact for newly acquired clients. Balancing employee morale with bottom lines isn’t an easy task. Our 2018 customer support strategy survey was sent to 475 industry leaders. Some questions were straightforward. What is your annual budget? Do you employ remote agents?

Why Artificial Intelligence is an Agent’s New Best Friend

Natalie Petouhof

As a company’s brand ambassadors, they are the guardians of a business’s customer relationships. All of this adds up to increased agent job satisfaction and morale by off-loading routine, boring requests to the AI bot. Tweet Let’s face it. The job of a customer service agent is not an easy job.

4 ways to drive recognition in your customer service team

Eptica

From my experience, here are some recognition programs I’ve seen that really increase morale, not just of the winners but of the entire team: 1. For example, buddy them up with new joiners so that they can help train and get them up to speed or use them as brand ambassadors across the entire company. Why customer service is key to building brand trust.