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Transforming the Customer Experience Through Employee Engagement

CSM Magazine

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?

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Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. That’s an industry and government definition; to us they are part of our valued customer base. Recognition: Celebrate your customer service heroes.