Remove Brand ambassadors Remove Customer emotions Remove Marketing Remove Surveys
article thumbnail

Yes, Your Customer Feedback Still Matters: Here’s Why You Need to Continue to Listen

aircall

Collecting Customer Feedback. Customer Feedback Surveys. The purpose of customer feedback surveys is to assess the satisfaction of your customers toward different aspects of your product, service, or company. Customer feedback surveys come in various shapes and sizes.

article thumbnail

6 Key Factors to Improve Customer Retention

aircall

A reasonably low customer retention rate characterizes the retail industry, thanks to high competition, low barriers to entry, and low barriers to exit. That means that companies within this space must work extra hard to provide an excellent customer experience if they want to hold on to their market share.

article thumbnail

Evangelist in Chief: Q&A with Guy Kawasaki

C Space

Kawasaki is the pioneer of evangelism marketing, of bringing brand and customer benefit together. I’m not gonna do market research. God forbid if you’re in a market research group and there are other people sitting next to you. That was the market research. Are customers connecting with your brand?