TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. They want personalized services from companies that know them and understand their needs. These customers want a personalized experience and companies that know their preferences.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

aircall

NOVEMBER 3, 2016

These are simple, speedy ways to get in touch with a real person and quickly fix an issue. These features are perfect examples of how the phone channel can evolve for the better thanks to VOIP phone technology. The objective here is to increase customer satisfaction by lowering customer effort score.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

These are simple, speedy ways to get in touch with a real person and quickly fix an issue. These features are perfect examples of how the phone channel can evolve for the better thanks to VOIP phone technology. The objective here is to increase customer satisfaction by lowering customer effort score.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

aircall

NOVEMBER 17, 2016

Live chat, email, VoIP business phone , there are specialists for every channel. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. Therefore, this genre of consumer requires a completely new and personalized approach.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54