TeleDirect

DECEMBER 14, 2023

Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). Every person, including our agents and your sales team, should have access to the same information about every customer, using it to provide customized offers and proactive outreach.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

aircall

NOVEMBER 3, 2016

These features are perfect examples of how the phone channel can evolve for the better thanks to VOIP phone technology. The objective here is to increase customer satisfaction by lowering customer effort score. These are simple, speedy ways to get in touch with a real person and quickly fix an issue. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

These features are perfect examples of how the phone channel can evolve for the better thanks to VOIP phone technology. The objective here is to increase customer satisfaction by lowering customer effort score. These are simple, speedy ways to get in touch with a real person and quickly fix an issue. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

aircall

NOVEMBER 17, 2016

Live chat, email, VoIP business phone , there are specialists for every channel. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. Connected customers enjoy self-service because they feel self-reliant and empowered.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54