How Can Wells Fargo Recover From Massive Stakeholder Insensitivity?
Beyond Philosophy
DECEMBER 5, 2016
Like other recent, very public value-diminishing customer events, such as incurred by United Air Lines, Comcast, FedEx, General Motors, Toyota, and others, the Wells Fargo story may be with us for some time. If customer-centricity can be created in healthcare, it can be created anywhere.”. They have brand ambassadors.
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