Brand ambassadors, Consulting, Employee engagement and Morale

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Brand ambassadors

Consulting

Employee engagement

Morale

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. When you focus on more than just recover alerts, it improves morale.

Brand ambassadors

Brand ambassadors Employee engagement Morale Customer centricity

Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Research also clearly supports the argument that the morale and engagement of employees directly impact customer satisfaction. Recognition: Celebrate your customer service heroes.

Brand ambassadors

Brand ambassadors Airlines Morale Government

Customer Contact Central

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

Recognizing Great Staff Performance Is Key to Improving Service Quality

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