article thumbnail

The Future of Remote Agent Call Centers

Outsource Consultants

This has created improvements to team efficiency, bottom-line revenue, and agent morale. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Brand Connectivity. Call center agents serve as your first line brand ambassadors.

article thumbnail

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Bill here and here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

4 ways to drive recognition in your customer service team

Eptica

Date: Wednesday, September 18, 2019 Author: Anne-Merete Jensen - Senior Business Consultant 4 ways to drive recognition in your customer service team. From my experience, here are some recognition programs I’ve seen that really increase morale, not just of the winners but of the entire team: 1. Published on: September 18, 2019.

article thumbnail

Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

Many of our clients manage this by creating a "Brand Ambassador" program, which recognizes employees who deliver the best customer experiences. At PeopleMetrics, our Brand Ambassador Awards are reserved for frontline employees who generate the most recognition alerts. Pay It Forward. Conclusion. Sean holds a Ph.D.

article thumbnail

Recognizing Great Staff Performance Is Key to Improving Service Quality

CSM Magazine

OmniServ’s other airport responsibilities include Portering, Bussing and Coaching solutions, Security, Airline Check-In and Baggage Handling, Aircraft Services, Cleaning and, through our travel retail division, Blackjack Promotions, Brand Ambassadors and Retail Hosts. of the variations in customer satisfaction.