Brand ambassadors, Consulting and Customer emotions

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Brand ambassadors

Consulting

Customer emotions

How To Move Your Customers from Indifference to Recommendation

Beyond Philosophy

AUGUST 30, 2018

You often learn a lot about the intricacies of an industry when you are a global Customer Experience consultant and the water company was no exception! It is a complicated business getting water to come out of the taps as a customer expects…but I digress). Moving from Indifference and Ambivalence to Brand Ambassador.

Brand ambassadors

Brand ambassadors Customer emotions Customer Experience Consulting

6 Key Factors to Improve Customer Retention

aircall

JUNE 30, 2021

Meanwhile, giving loyal customers rewards for sharing your content on social media, for example, can also yield huge returns. 76% of customers claim that they trust content published by “normal” people more than content pushed by actual brands. Train Your Support Team to Improve Customer Retention.

Customer retention

Customer retention Customer advocacy Wait times Brand ambassadors

Customer Contact Central

How To Move Your Customers from Indifference to Recommendation

6 Key Factors to Improve Customer Retention

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