aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

Select VoiceCom Blog

AUGUST 1, 2023

Collecting and reporting customer data and metrics A customer service team can continuously refine processes and provide better customer support by leveraging data. They track customer satisfaction, response times, issue resolution rates, and other relevant metrics.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

CSM Magazine

AUGUST 7, 2020

They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Most importantly, they ensure customer satisfaction whether face-to-face, over the phone, or through email. They separate ordinary from extraordinary customer service managers.

Customer Service 59

Customer Service Management Brand ambassadors Morale 59