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What One Change Would Most Improve Customer Support in 2018?

aircall

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support.

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Let’s Ignite a Customer Service Celebration!

TeamSupport

And they drive how satisfied their customers are with the company’s product or service, with those sentiments lasting a long time. There are no better brand ambassadors than those on your customer support team. Take advantage of this week to boost the morale of your help desk and customer service staff.

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Your Ultimate Guide to Employee Engagement Surveys

ProProfs Blog

It sends out a positive message that you value your employees, thereby boosting their morale. Organizations that understand the importance of customer experience give high priority to employee engagement surveys. When employees are fully immersed in their work, they give it their best effort to service customers.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

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The Ultimate Guide to Building a Customer Service Dream Team

Select VoiceCom Blog

Collecting and reporting customer data and metrics A customer service team can continuously refine processes and provide better customer support by leveraging data. They track customer satisfaction, response times, issue resolution rates, and other relevant metrics.

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5 Habits of Exceptional Customer Service Managers

CSM Magazine

The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Most importantly, they ensure customer satisfaction whether face-to-face, over the phone, or through email.

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CSAT vs. NPS: Understanding Customer Success Metrics

Solvvy

Understanding Customer Satisfaction’s Impact on Your Business. The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Satisfied customers are less likely to churn and, therefore, more likely to enable a business to build recurring revenue.

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