Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Shaun here and here.
CSM Magazine
AUGUST 7, 2020
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. A customer service manager practices leadership by guiding their team to do well while keeping morale high. Satisfied customers are the best brand ambassadors.
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Select VoiceCom Blog
AUGUST 1, 2023
Acting as a brand advocate Customer service teams serve as brand ambassadors, consistently representing the business’s image, voice, and tone in all interactions. Thus, every contact with the client must embody the brand’s values so the team can build trust.
aircall
MARCH 16, 2018
Thoughtful training leads to well-informed and productive customer support agents, but no amount of coaching can make up for understaffing or a possibly incorrect hire. Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. Balancing employee morale with bottom lines isn’t an easy task.
CSM Magazine
OCTOBER 9, 2019
OmniServ’s other airport responsibilities include Portering, Bussing and Coaching solutions, Security, Airline Check-In and Baggage Handling, Aircraft Services, Cleaning and, through our travel retail division, Blackjack Promotions, Brand Ambassadors and Retail Hosts. million passengers a year needing assistance.
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