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Best Tips to Improve Customer Service This Holiday Season

ProProfs Blog

DECEMBER 7, 2018

Brand promise- Be sure to live up to your Brand promise of two-day package delivery; otherwise it’s a classic case of overpromising and under delivering. Frontline Phone & Floor Associates are your Brand Ambassadors, be sure to hire and train on soft skills. Continually acknowledge you are present.

Customer Service 145
Customer Service Brand ambassadors Chief Customer Officer Interactive Voice Response 145
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The anatomy of an effortless customer interaction

Tethr

OCTOBER 2, 2020

Are our customer interactions creating happy customers, loyal brand ambassadors? For example, these are things like asking probing questions and making the customer repeat information , allowing them to air out their frustrations or taking more time to handle the pain points the customer is presenting).

Customer effort 105
Customer effort Customer Care Coaching Surveys 105
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