Brad Cleveland Blog

APRIL 5, 2019

Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations … Continue reading → The post Offer More Consistent Customer Service with Accurate Workload Forecasts appeared first on Brad Cleveland.

Workload forecasts 26

Workload forecasts Customer Service Contact Center Call Center 26

Brad Cleveland Blog

APRIL 5, 2019

Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.

Workload forecasts 20

Workload forecasts Customer Service Contact Center Call Center 20

Brad Cleveland Blog

APRIL 5, 2019

Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.

Workload forecasts 20

Workload forecasts Customer Service Contact Center Call Center 20

Injixo

JULY 19, 2018

In the first blog article of our Contact Center Forecasting Fundamentals series, we covered different methods to forecast workload. However, despite workload forecasting, it’s equally important to invest time in forecasting the workforce required to staff against the demand you’ve identified in the first step.

Workload forecasts 40

Workload forecasts Contact Center Management 40

Brad Cleveland Blog

MAY 25, 2018

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.

Workload forecasts 26

Workload forecasts Contact Center Call Center Management 26

Brad Cleveland Blog

JUNE 14, 2017

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.

Workload forecasts 26

Workload forecasts Contact Center Call Center Management 26

Brad Cleveland Blog

MAY 25, 2018

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

Workload forecasts 20

Workload forecasts Contact Center Call Center Management 20