Offer More Consistent Customer Service with Accurate Workload Forecasts
Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be.
Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be.
Injixo
JULY 19, 2018
In the first blog article of our Contact Center Forecasting Fundamentals series, we covered different methods to forecast workload. That is, in fact, the first step in the process.
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Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.
Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.
Brad Cleveland Blog
MAY 25, 2018
Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.
Brad Cleveland Blog
JUNE 14, 2017
Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.
Brad Cleveland Blog
MAY 25, 2018
Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.
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