high-call-volume-corrective-and-preventative-tactics Blog Related Topics 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Tyler Riddell.
Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.
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Hodusoft
JUNE 14, 2023
Some use in-person tactics to forge friendly and harmonious relationships with their target customers, while some use phones and digital media to achieve the same. Read on the blog till the end to know how you can choose the right contact center software to build a strong rapport. These seven tips can help a lot with rapport building.
Amity
OCTOBER 23, 2018
This article was originally published on WnTD's blog. On the negative side, if you have a high level of churn it can mean you are bleeding customers faster than you are gaining them. Customers by Volume. You may be asking at this point what is considered low churn and what is high churn. Net Promoter Score (NPS).
Pointillist
JULY 5, 2019
How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. More importantly, she wants to know how your CX team will improve them. Here are two reasons why: 1.
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