Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew
NICE inContact
NOVEMBER 9, 2018
Strive to have your Average Speed to Answer under 10 seconds and your First Call Resolution (FCR) at around 70%. To learn more you can review the 2018 CX Transformation Benchmark and then review this white paper “ Top KPI’s for Managing Customer Service, Sales and Collections Contact Centers ”.
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